Refund Policy for August Candle Company, LLC
Our policy lasts 14 days. If 14 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your pillar candles must be unused and in the same condition that you received them. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please be prepared to provide your order number when requesting your return. After your return is approved, we will provide a shipping label and tracking number.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
When your refund is initiated, you will receive an email notification. It can take up to 10 business days after this time for the amount to appear in your account. If this time has passed and you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with photos at firstname.lastname@example.org.
The customer is responsible for shipping costs for all approved returns. For damaged items being exchanged, a pre-paid label will be provided by August Candle Company.