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Frequently Asked Questions

Welcome to our Help Center. Scroll down to find answers to the questions we receive most frequently from our customers about our pillar candles. If you can’t find what you’re looking for, let us know and we will get back to you in no time.

  • Where are the candles made?
    Each pillar candle is handmade in Wichita, KS by Leslie!
  • What kind of wax do you use?
    I use soy wax because it is the most planet-friendly option. Soy wax is a natural, renewable resource. My wax is produced from US-grown soy beans!
  • What surface can I burn my candle on?
    Burn on a stable protected surface as there is no base to our candles. You will need to melt candles into a safe container or base so that the wax pools safely. If you choose to burn, keep it away from pets, children, and other flammable objects.
  • How long can I burn my candle?
    Never burn aesthetic candles more than 4 hours at a time. Always burn within sight, on a stable surface/container, and out of reach of children and pets.
  • What is frosting?
    Soy wax is prone to "frosting". This often looks like white speckles on the surface of the candle. Frosting is normal for natural waxes such as soy. This is a natural effect of soy wax and only occurs throughout vegetable waxes. Frosting takes place when the natural wax used to make a candle tries to return to its natural state.
  • Do you do wholesale orders?
    Yes! Please use the contact form to get in touch and I will send you our pricing details.
  • Do you take custom or bulk orders?
    Yes! Please use the contact form to get in touch so we can discuss details and I can give you a free estimate.
  • What is your shipping policy?
    View our full shipping policy here.
  • What is your return policy?
    View our full return policy here.
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